Once your Initial Visit is scheduled, your intake forms will appear in your patient portal. Please set aside 30–45 minutes to complete them thoroughly at least 72 hours in advance, so your provider has time to review your health history, symptoms, and goals ahead of time.

This ensures you get the most out of your visit.

Be sure to upload:

• Relevant medical records
• Recent lab results
• A current list of supplements and medications

Note: Incomplete paperwork may result in appointment cancellation and be marked as a No Show.

Every person holds a vision of what vibrant health feels like. Our goal is to help you reconnect with that vision—by uncovering the root causes of your symptoms, understanding your full story, and removing the obstacles to healing.

Your Initial Visit will be at least 1.5 hours long, and often longer for more chronic or complex concerns. During this in-depth virtual consultation, we’ll review your health history, current symptoms, recent medical records and personal goals. We take the time to understand the whole person and listen closely—because you deserve to feel heard. We’re here to help connect the dots and make sense of what others may have missed. Comprehensive specialty labs may be recommended to guide a highly personalized treatment plan.

Our team will help determine the appropriate visit length during your Discovery Call.

Please note:

• All visits are conducted virtually for your comfort and privacy.
• Payment is due upon scheduling.
• We kindly ask for at least two full business days’ notice for cancellations or changes (not including the day of your visit).

We’re honored to support you on this next step in your health journey.

While our clinic is based in Georgetown, Washington, D.C., all consultations are currently held virtually via a secure, HIPAA-compliant telemedicine platform. This allows us to deliver high-quality, personalized care from the comfort of your home within the tristate area.

Initial visits, chronic disease consults, follow-ups, and wellness planning are all conducted virtually. In-person services—including IV therapy, injections, and physical exams—are available by appointment at our D.C. clinic.

Our team will send all necessary instructions ahead of your telemedicine visit.

For non-urgent questions—like supplement guidance, protocol clarifications, or scheduling—please send us a message through your secure Patient Portal. We do our best to respond within 24–48 hours.

For urgent concerns during business hours, please message us through the Patient Portal and let us know it’s time-sensitive. Our clinical team actively monitors portal messages and will make sure it gets to the right person quickly.

For after-hours, weekends, or holidays, please note that we do not offer emergency or on-call services. If you’re experiencing a true medical emergency, call 911 or go to the nearest emergency room.

Kind reminder: Email is not monitored for medical issues and shouldn’t be used to request clinical advice. Thank you for helping us keep communication safe and efficient.

At Indigo, we take IV therapy seriously and are proud to be the first clinic in D.C. to offer this level of integrative IV care. Each formulation has unique safety considerations, which is why we require a thorough screening process.

For basic IVs, a 30-minute IV Consultation is typically sufficient. For advanced therapies—like the PK Protocol, high-dose Vitamin C, or Methylene Blue—you’ll need to complete an Initial Consultation and establish care, as labs and follow-up visits may be required to ensure safety and effectiveness.

Please schedule a Discovery Call with our team to determine the right type of visit and get scheduled accordingly.

All lab results and diagnostic tests completed through Indigo will be available in your secure Patient Portal. You’re welcome to download copies for your own records or to share with other members of your healthcare team.

If you need records faxed, printed, or transferred, please submit your request at least 7 business days in advance. We may not be able to accommodate last-minute requests, and a service fee may apply.

Thank you for your understanding as we work to keep your health information secure and accessible.

To avoid a 100% no-show fee, all cancellations must be made through the Patient Portal by 5 PM at least two full business days before your scheduled appointment. Please note that the day of your appointment does not count toward the notice period, and weekends are not considered business days.

Important Reminders:

• Cancellations must be requested via Patient Portal message only. Phone calls, voicemails, or emails cannot be accepted.
• By confirming your appointment and providing credit card information, you authorize Indigo Health Clinic to charge your card the full appointment fee if cancellation is not made within the required notice window. Charges may be processed remotely using the card on file.
• Appointments canceled with proper notice (by 5 PM, at least two full business days in advance) will not incur any fees.

By scheduling an appointment, you agree to this policy as a condition of care at Indigo Health Clinic.

To protect your privacy, our practitioners aren’t able to respond to personal medical questions over email. Please send all health-related messages through the secure messaging system in your Patient Portal.

If your question requires a more in-depth review, we may recommend a Follow-Up visit to ensure you get the care and attention you need.

To ensure you receive accurate, personalized care, lab results are released through your Patient Portal on the day of your scheduled Follow-Up visit—never before.

This allows your provider to review your results with you in full context, explain clinical significance, and answer your questions in real time. Viewing labs early—without interpretation—can cause confusion or unnecessary worry, especially since results may return in stages.

Important Notes:

• A Follow-Up visit must be scheduled in order for results to be released.
• Once released, you’ll have full access to your results through the Patient Portal and may share them as you wish.
• If using Quest or LabCorp, please confirm with your insurance that the recommended tests are covered. Indigo is not responsible for any out-of-pocket charges.
• If you have outside lab results or records, upload them to your portal before your visit so we can review them together.

Thank you for partnering with us in a thoughtful, informed approach to your care!

To help ensure your safety and continuity of care, please review the following guidelines for prescription refill requests:

• Submit Through the Patient Portal: All prescription refill requests must be submitted via your secure Patient Portal.
• Processing Time: Please allow up to 3 business days for processing. We do not send prescriptions after hours or on Fridays, so be sure to plan ahead to avoid any interruptions.
• Follow-Up Required: Refills are approved at the discretion of your provider. If you haven’t completed a recommended follow-up, your prescription may not be eligible for renewal outside of a scheduled visit.

Regular check-ins help us ensure your treatment is still appropriate, effective, and safe for your current health status. We appreciate your understanding and partnership in your care.

Indigo Health Clinic is an out-of-network provider and does not accept or bill insurance directly. Here’s what to expect:

• Superbills for Reimbursement: After your visit, you’ll receive an itemized Superbill in your Patient Portal. This includes the codes needed to submit a claim for potential out-of-network reimbursement. Partial reimbursement may be available, depending on your plan.
• Medicare Notice: Our providers are not enrolled with Medicare. Our services are not billable to Medicare, and we do not provide documentation for Medicare reimbursement under any circumstances.
• Insurance Checks & Communication: We do not accept third-party insurance checks and do not correspond directly with insurance companies for billing, pre-authorizations, or coverage of compounded medications or pharmaceuticals.

If you have any questions about this process, we’re happy to help.

Payment is due at the time of booking for your Initial Consultation. All follow-up visits and services must be paid in full at the time of your appointment. Fees vary based on time and visit complexity.

Parking is available either at street-level meters or in the building’s garage. Please note: we do not offer parking validation. If parking at a meter, be sure to read all signage carefully to avoid towing.

You can order or refill your supplements directly through the Indigo Formulations store https://store.indigohealthclinic.com/, or purchase them in person at our clinic. Our supplements are medical grade and third-party tested to ensure maximum purity, potency, and effectiveness.

Please follow your personalized protocol as prescribed by your practitioner for best results. Most online orders are processed within 1–2 business days, and tracking information will be emailed to you.

Note: We do not currently offer international shipping. If you are outside the U.S., please use a U.S.-based shipping address or consider a third-party forwarding service.

Yes, you may use your HSA or FSA card for eligible services. However, we still require a valid credit card on file in addition to your HSA/FSA card to secure your appointments.

Whether you're seeking answers or staying ahead, our personalized, root-cause approach is designed to meet you where you are—and move you forward.

We work with two types of patients:

Patient # 1: Those who haven’t found answers in conventional care.

Many of our patients come to us after seeing multiple doctors—often with complex diagnoses, unexplained symptoms, or “normal” labs that don’t reflect how unwell they feel. They’ve been offered temporary fixes, but no one has connected the dots or provided a helpful path forward. What they want is clarity, answers, and a strategy that actually leads to healing-  and feeling like themselves again.

Patient # 2: Those who feel well—and want to stay that way.

Other patients come to us in good health, but want to stay ahead of disease. They’re proactive, longevity-focused, and interested in spotting imbalances early—before symptoms arise. We help them invest in what truly matters—using only the most validated and cutting edge diagnostics and therapies, while avoiding unproven or unnecessary testing.

Download our New Health Journey PDF to learn more about what we do, how we practice, and what to expect as a new client—including fees, services, and our approach to care.

Still have questions? We’re happy to chat. Give us a call at (202) 217-1964.